Policies

Hours of Operation
Monday - Thursday
7:30 am - 5 pm
(Eastern Standard Time)

Satisfaction Guaranteed

Items may be exchanged or refunded if notified within 7 days of receipt.

Custom made and personalized items can not be returned unless they are defective or there has been an error on our part.

Soiled or worn items cannot be returned unless defective.

Please Note: Christmas gifts CAN be returned after the Holidays. 

Broken or Damaged Merchandise

If you receive broken or damaged merchandise, save the box and call your local shipping office. They will give you claim processing instructions. Please notify our office immediately for claim processing assistance.

Exchange Postage

There is a minimum postage charge of $6.50 priority for exchanges.

Shipping outside the United States

Contact the office at (248) 573-7849 or email info@highlandxpress.com for placing an order outside the United States.